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Frequently Asked Questions
How much does shipping cost?
We charge a flat fee shipping rate of $7.95 per order.
Shipping is FREE on orders of $125 or more.
When will I get my order?
Most orders are processed within 1–5 business days. Standard shipping typically takes 3–7 business days, depending on your location. You’ll receive a tracking number once your order ships.
What is the return policy?
We offer hassle-free returns within 7 days of receipt. Items must be unworn, unwashed, and with original tags attached.
Sale items and items that are not in original condition or do not have tags attached are NOT eligible for return.
Are any purchases final sale?
Items that are not in their original condition, are not unused, unworn, and do not have original tags attached are exempt from returns.
Any sale items are not eligible for returns.
How do I start a return?
To begin the return process, please email us at sales@oceantidecollection.com with your order number and reason for return.
Need More Help?
Read our full FAQ here.
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Shop Back of the Bay
Find your favorite fashion brands like Lulu-B, Crystalady, Made in Italy, and more at our sister store: Back of the Bay Boutique!